Understanding Your Hospital Bill

Our billing system integrates with a clinical record-keeping system and helps us meet requirements for keeping electronic medical records.

If you need help paying your bill, whether or not you have insurance, please contact our financial assistance office at (509) 575-8255.

  • Photo of Virginia Mason Memorial

    Contact Us

    If you or your guarantor feel that your statement is in error or if there are any questions WHATSOEVER with the new billing process, we encourage you to call us or visit us. We are right here in Yakima. Account representatives have been assigned to specific accounts to help better accommodate our patients. Questions can be directed to Memorial's Business Office at (509) 575-8255.

    Yakima Valley Memorial Hospital is a nonprofit community hospital and is committed to helping patients become empowered health care consumers.

    For detailed information on understanding your bill, view our brochure containing our most frequently asked questions.

  • Memorial's online bill pay

    Paying Your Bill

    Instamed® allows patients and families easy payment options using their credit card. In addition to saving the cost and the hassle of buying stamps, online payments may help avoid late payments and this risk of mishandled postal mail.

    Please visit Memorial's Instamed payment portal and sign up to pay online.

    Getting Help

    Our business services staff is available to help:

    Set up payment plans.

    Review statements with the patient for errors.

    Help patients understand their invoices.

    Help patients determine if L&I or nonhealth care insurance can be used for coverage.

    Work with patients to bill health care insurance companies for benefit coverage.

    Help patients determine who they need to contact about specific invoice charges.

    Financial Assistance Guidelines »

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